Privacy Policy

1. Information We Collect

Just as we thoughtfully select fabrics for our collections, we carefully limit the information we collect to what is necessary for your shopping experience:

Information You Provide Directly

• Identity and contact details: Name, email address, shipping and billing addresses, phone number
• Payment information: Credit/debit card details (processed securely by our payment partners), PayPal account information
• Purchase history: Items you’ve bought, sizes, preferences
• Communications: Messages sent to our customer service team, product reviews, survey responses
• Account information: If you create an account with us, we store your login credentials and preferences

Information Collected Automatically

• Device and browsing information: IP address, browser type, device type, operating system
• Website usage data: Pages visited, time spent on site, items viewed, referral sources
• Location information: General location (country/region) to provide appropriate shipping options and comply with regional regulations

2. How We Use Your Information

We use your information thoughtfully and purposefully, much like how we design our “Made from Leftover Fabric” collection with intention:

• To process and fulfill your orders for our Women’s, Children’s, and Baby collections
• To provide customer support with the same warmth and care we promise in our communications
• To personalize your experience by suggesting items you might love based on your browsing history
• To improve our website and products by understanding how our community interacts with our collections
• To communicate with you about orders, promotions (like our free shipping on orders over $50), and new arrivals
• To prevent fraud and enhance security, ensuring your payment information is protected
• To comply with legal obligations as a global retailer shipping to customers worldwide

3. Sharing and Disclosure of Information

We treat your personal information with the same respect we have for our craftsmanship—we share it only when necessary and with trusted partners:

Service Providers

We work with carefully selected partners who help us operate our store:

• Payment processors (Visa, MasterCard, JCB, PayPal) to securely handle transactions
• Shipping carriers to deliver your Palava pieces worldwide
• IT and hosting providers to maintain our website’s security and performance
• Marketing partners (only with your consent) to help us reach customers who might appreciate our collections

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Palava Sale Store, our customers, or others.

Business Transfers

If Palava Sale Store is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate privacy protections maintained.

4. Data Storage and Security

We protect your information with the same dedication we apply to creating quality garments:

Storage Locations

As a global store, your data may be stored and processed in countries outside your country of residence, including the United States where our business is located. We ensure appropriate safeguards are in place to protect your information regardless of where it’s processed.

Security Measures

• Encryption: We use industry-standard encryption (SSL) to protect your data during transmission, just as our payment gateway encrypts your financial details
• Access controls: Limited access to personal information only to employees who need it to serve you
• Regular security assessments: We continually evaluate and improve our security practices
• Secure payment processing: We partner with trusted payment providers who adhere to strict security standards

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

5. Your Rights and Choices

We believe you should have control over your personal information, just as you have choices in selecting pieces that tell your story:

Access and Correction

You have the right to access the personal information we hold about you and to correct any inaccuracies.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to certain legal obligations we may have to retain data.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Cookie Preferences

You can manage your cookie preferences through your browser settings (see Section 6 for more details).

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days, consistent with our commitment to respond to customer inquiries within 24-48 hours.

6. Cookies and Tracking Technologies

Like most online stores, we use cookies and similar technologies to enhance your browsing experience:

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, understand how you interact with our collections, and improve your shopping experience.

Types of Cookies We Use

• Essential cookies: Required for basic functions like adding items to your cart and secure checkout
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how customers use our site so we can improve it
• Marketing cookies: Used to show you relevant Palava products on other websites (only with your consent)

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website, such as adding items to your cart or completing a purchase.

7. International Data Transfers

As we ship globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws and that your information remains protected.

8. Children’s Privacy

While we offer charming collections for children and babies, our website is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us